Shipping policy

Thank you for shopping with us! We strive to provide you with the best service and deliver your products in a timely and efficient manner. Please review our shipping policy below for more details.

Processing Time:

All orders are typically processed within 1-2 business days (excluding weekends and holidays).
You will receive an email confirmation once your order has been shipped, including tracking information if available.

Shipping Methods and Delivery Time:

We offer a variety of shipping options to meet your needs:

Standard Shipping:
- Delivery time: 3-7 business days (depending on your location).
- Cost: Calculated at checkout.
Expedited Shipping:
- Delivery time: 2-3 business days.
- Cost: Calculated at checkout.
Overnight Shipping:
- Delivery time: 1 business day.
- Cost: Calculated at checkout.

Please note: Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Fees:

Free Shipping: We offer free standard shipping on orders over 50 dollars (before taxes and shipping fees).
Shipping fees for orders under the free shipping threshold will be calculated at checkout based on the delivery method and location.

International Shipping:

We currently do not offer international shipping (or specify the countries/regions if you do).
If you are located outside of our shipping area, we suggest using a freight forwarding service.

Order Tracking:

Once your order has shipped, we will provide a tracking number (if available) so you can track your order’s status online. You can track your order through the carrier’s website.

Shipping Restrictions:

We are unable to ship to P.O. boxes, military APO/FPO addresses, or international addresses at this time. Please provide a valid physical address when placing your order.

Undeliverable Packages:

If a package is returned to us due to incorrect address information provided by the customer, or if the carrier is unable to deliver the package, you may be required to pay a re-shipping fee.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and provide a solution.
In the event your package is damaged, please keep all packaging materials and contact us as soon as possible.

Questions?

If you have any questions regarding shipping or your order status, feel free to reach out to us at esther.glosy@gmail.com, and we will be happy to assist you!

COUNTRY	GET YOUR ORDER	COST
United States	3-10 Business days	FREE
United Kingdom, Belgium	2-7 Business days	FREE
Germany, France, Poland	5-10 Business days	FREE
Italy, Switzerland	5-11 Business days	FREE
Netherlands	6-12 Business days	FREE
All Other Countries	10-20 Business days	FREE

Please keep in mind that the estimated delivery date depends on during busy times like BFCM, Christmas holidays and peak shopping seasons, carriers may experience higher volumes of shipments, leading to longer delivery times.

Unforeseen circumstances such as weather, natural disasters, or other events beyond our control can also cause delays in transit. And during sale times, orders may take longer to process and ship due to higher order volumes.

If your estimated delivery date has passed, please don't worry - delays can happen, especially during busy times. We suggest allowing an extra few days for your package to arrive, but if it still hasn't arrived after that, please get in touch with us so we can investigate further.
We have a strong logistics infrastructure that enables us to ship to over 160 countries from various locations. Currently, we have multiple shipping locations in China, US, and Germany, allowing us to cater to our global customers' needs promptly. Please note that where your order will be shipped from may vary depending on the shipping address and the availability of the products you ordered. We always strive to ship your order from the location that can get it to you the fastest and most efficiently.
We understand that receiving multiple packages for your order may seem confusing, so we want to clarify why this may happen.

In some cases, we may need to divide your order into separate packages due to weight, package volume, or product availability. For example, if your order is particularly heavy or large, we may need to divide it into multiple shipments to ensure safe and efficient delivery.

Additionally, if your order contains products with different stock statuses, we may choose to ship the available products separately to expedite the delivery process. This means that you may receive some of your items in one package and the rest in another.

We provide a unique tracking number for each package, so you can track the delivery of each item separately.
Firstly, we recommend checking your mailbox or doorstep, as some packages may be left there. It's also worth asking your neighbors if they have received your package, as delivery workers may leave packages with neighbors when recipients are not available.

If you have checked these options and still cannot locate your package, please contact the post office in your region with your tracking number. They should be able to provide you with information on the status of your package and its whereabouts.

Please keep in mind that we are not responsible for lost or stolen packages after they have been delivered to the address provided at the time of purchase. However, we will do our best to assist you in finding your package and resolving any issues that arise.
To ensure that your change request can be processed, we kindly ask that you contact us within 1-3 hours after placing your order. We will accept the change made within this period.

If you contact us within 12 hours after placing your order, we will still do our best to assist you with your change request. However, if your order has already been shipped, we regret to inform you that we will not be able to make any changes to the address.